Match Point: How to Win the Data Matching Game

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If data matching is the game, then to truly win, you’ll need to know the rules. Thanks to complex laws regarding information sharing and the disparate…

Consumer Credit Data: GLB Act 101

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Financial institutions are legally required by the GLB Act to comply with customer opt-out, which can cause problems. Customer data integration can help.

Cable and Big Data: A Match Made in Information Heaven

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Consider cable and big data the “it” couple in information. When combined, the two are making sweet music together for cable providers.

Helping the Troubled Borrower Reenter the Market

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It’s good news for the troubled borrower: In the August 2013 Mortgagee Letter , the FHA ruled that buyers who lost their homes or experienced default…

Relationship Status: 4 Ways Retail Banks Can Increase Customer Loyalty and Satisfaction

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While average banking customers say they are satisfied with retail banking, retail bank loyalty is another story. In a 2012 World Banking Report, consulting firm Capgemini and Efma found that, while 80 percent of customers say they’re satisfied with their primary banking institution, only 50 percent were confident that they’d stick with that bank for [Read More...]

Customer Data Integration: Accuracy vs. Privacy

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They say that love makes the world go ’round, but in business, it’s data that often fuels the fire. Whether it’s confirming a customer’s address or looking up past account information, having accessible data at hand streamlines the process and can help in cross-selling and marketing efforts. Of course, while accurate and timely data are [Read More...]

The Rise of the Multi-Unit Property: Prepping Mortgage Professionals

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The Mortgage Bankers Association released a surprising report last year indicating positive trends for multi-unit property opportunities and commercial mortgages. While there are a number of explanations for the uptick in these property purchases, mortgage professionals need to be prepared for the increase in multi-unit and commercial lending, which can vary greatly from its single-residence [Read More...]

5 Current Telecom Industry Trends

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<p>Recently, innovation has been the name of the game in telecom industry trends. New products have emerged across the board that offer customers access to customized service options that best fit their needs. Companies should get a jump on what’s coming so they can maintain a market advantage, retain more accounts and engender loyalty going [Read More...]

HBO Go and Mobile TV Apps: Changing the Channel … and the Game

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If the latest TV trend is any indication, television screen sizes are cyclical. After all, we’ve gone from the tiny, black-and-white screens of the last century to huge, all-encompassing big-screens — and now, thanks to mobile TV apps like HBO Go and DIRECTV, we’ve gone back to tiny screens in the name of convenience and [Read More...]

4 Ways to Improve New Customer Onboarding

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The customer onboarding process can produce immediate and significant revenue; however, it can also mean missed opportunities. Without the right tools in place, financial institutions might miss the chance to cross-sell products to potentially profitable customers. Of course, improving the new customer onboarding process — for customers and banks alike — boils down to the [Read More...]