Telecom Industry Trends 2014: Customer Opportunities and Challenges


A new year means new innovation, but it can also mean customer resolutions to switch to another telecom provider. After all, competitors could be…

How to Win with Small Business Banking


Equifax national account manager Jeff Schwartzel tells you why small business banking is a big deal and how to win in the current market.

New Customer Onboading: Increasing Long-Term Growth Potential

long-term growth and progress

Like the old adage of an iceberg, much of the growth and wealth potential of a new customer is found under the surface of your first interactions. If…

Consumer Credit Data: GLB Act 101

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Financial institutions are legally required by the GLB Act to comply with customer opt-out, which can cause problems. Customer data integration can help.

Match Point: How to Win the Data Matching Game

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If data matching is the game, then to truly win, you’ll need to know the rules. Thanks to complex laws regarding information sharing and the disparate…

Cable and Big Data: A Match Made in Information Heaven


Consider cable and big data the “it” couple in information. When combined, the two are making sweet music together for cable providers.

Helping the Troubled Borrower Reenter the Market


It’s good news for the troubled borrower: In the August 2013 Mortgagee Letter , the FHA ruled that buyers who lost their homes or experienced default…

Relationship Status: 4 Ways Retail Banks Can Increase Customer Loyalty and Satisfaction

retail banking

While average banking customers say they are satisfied with retail banking, retail bank loyalty is another story. In a 2012 World Banking Report, consulting firm Capgemini and Efma found that, while 80 percent of customers say they’re satisfied with their primary banking institution, only 50 percent were confident that they’d stick with that bank for [Read More…]

Customer Data Integration: Accuracy vs. Privacy

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They say that love makes the world go ’round, but in business, it’s data that often fuels the fire. Whether it’s confirming a customer’s address or looking up past account information, having accessible data at hand streamlines the process and can help in cross-selling and marketing efforts. Of course, while accurate and timely data are [Read More…]

The Rise of the Multi-Unit Property: Prepping Mortgage Professionals

multi unit property

The Mortgage Bankers Association released a surprising report last year indicating positive trends for multi-unit property opportunities and commercial mortgages. While there are a number of explanations for the uptick in these property purchases, mortgage professionals need to be prepared for the increase in multi-unit and commercial lending, which can vary greatly from its single-residence [Read More…]