An Open Letter to our UI Directors
Dear UI Director,
By now, you are aware our company was the primary target of biased and grossly inaccurate
reporting in an article that was published in the April 4, 2010 issue of The New York
Times. They did not fact-check their article with us; instead, they relied on dated
hearsay and rumors to create sensationalism about a highly emotional topic for unemployed
Americans. This same article has been circulated and used by others as the foundation
for decision making. We’d like to take a moment of your time to clarify some of the
most pertinent inaccuracies.
We know that the high volume of claims resulting from the recession has created a
challenging time for all of us involved in the UI process (states, employers, TPAs
and claimants). TALX’s role in this process is to assist employers by managing the
workflow related to unemployment filings. We want to assure you that at no time has
TALX intentionally thwarted the claim process or encouraged unnecessary appeals. In
fact, our experience shows that claimants are currently driving more appeals than
employers. Contrary to what the article implied, we work to meet state deadlines to
ensure that people who deserve their benefits receive them in a timely manner. In
TALX handles millions of UI claims accurately, timely and efficiently every year,
which benefits claimants, employers and states.
TALX spends countless hours training employers on how the UI process works and keeps
them up-to-date on the latest regulations.
Our State Agency Response Center (SARC), established in 2004, leads the industry in
providing service to each state UI agency and was created specifically to provide
follow-up information quickly to the state.
TALX is strongly committed to supporting state initiatives towards efficiency and
quality – such as SIDES, electronic data exchange and other state-specific process
At TALX, we have great respect for state unemployment agencies and know you were also
unfairly portrayed by the same New York Times journalist last year. We value our relationship
with you but also recognize there is always room for improvement. As always, our goal
is to serve our clients in accordance with your state regulations, but we also want
to make sure your needs are being met by TALX. To that end, I encourage you to contact
me with any concerns at (314) 684-2885. I would be delighted to hear from you.
With best regards,
Senior Vice President and General Manager
Tax Management Services
This weblog is sponsored by TALX.
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