Service Companies Can Help Minimize Security Risk with a Safe Haven for Customer Data

Hackers. They steal and sell data, especially at the point of sale and during customer acquisition periods. No customer wants their personally identifiable information (PII) floating around loose in the world, especially when they shared it with a company that maintains a trusted reputation. Likewise, your company wants to do its utmost to protect your [Read More…]

Preventing and Prevailing over Synthetic ID Fraud

There’s good news and bad news when it comes to fraud and the growth in technology. The bad news is that fraudsters have easier access to the consumer data they need to build synthetic IDs. The good news is thanks to technology, telecommunications pay TV and utility companies are better armed mitigate losses by detecting [Read More…]

A Real Way to Fight the Threat of Fake IDs

You probably know someone who’s had their identity stolen. You may have even been a victim yourself. But what happens when fraudsters steal bits and pieces of identities and then create an identity for a person who doesn’t exist? And use that synthetic identity to acquire wireless service, establish an account for electricity, turn on [Read More…]

Enabling Strong Customer Engagement: A Critical Goal for Communications and Utilities Marketers

As the markets for communications and deregulated utilities get ever more competitive, marketers know that finding and hanging on to customers is getting tougher by the minute.  With the abundance of options and service plans on the market, as well as the myriad of promotions available to consumers, marketers need to focus on marketing to optimal [Read More…]

5 Steps to Win against Fraud for the Telecommunications, Pay TV and Utility industries

Winning against fraud in the Telecommunications, Pay TV and Utility industries requires striking a balance between optimal customer experiences and mitigating losses. Achieving this balance can be possible when these five steps are combined: tools, data and analytics, customer data, exchanges, and system flexibility. Let’s review more in-depth how these steps work together to help [Read More…]

Communications, Utilities and Digital Media Industry Conference Helps Attendees Improve their ROR (Return on Relationship)

The inaugural Communications, Utilities and Digital Media conference took place on May 1-2 in Chicago, Illinois and hosted credit risk, finance, collections, accounts receivables, and other professionals from some of the nation’s largest providers. The conference theme, “Return on Relationship (ROR),” explored how companies can improve customer loyalty and long term sustainability by optimizing customer [Read More…]

Equifax Receives Best-in-Class Award from Telecommunications Risk Management Association

The first place accolade showcases Equifax commitment and expertise in Risk, Fraud and Data Insights Equifax recently received the Telecommunications Risk Management Association’s (TRMA) Best-in-Class Business Affiliate Award for contributions to the organization during 2016. The award is given to a business affiliate that has shown the greatest commitment to the TRMA partnership and supporting its [Read More…]

Customer Experience Expert, Scott Deming, Delivers Keynote at the 2017 Communications, Utility and Digital Media Industry Conference

Sought-after keynote speaker, Scott Deming, will be presenting at the premiere Communications, Utility and Digital Media Industry Conference in Chicago on May 1, 2017. Scott will join Equifax to amplify the conference theme “Return on Relationship”. He brings over 30 years of customer experience know-how to educate conference attendees on how to maximize the value [Read More…]

Premiere Communications, Utility and Digital Media Industry Conference in Chicago

Equifax offers a wide range of solutions to help businesses make smarter faster decisions. To discuss critical challenges and solutions that help Communications, Utility and Digital Media companies, Equifax is pleased to announce the 2017 conference on May 1-2 in Chicago’s Magnificent Mile. Fraud prevention, identity authentication, credit risk and marketing leaders will gather to [Read More…]

Equifax is “Ready for Action” at the 2017 Spring TRMA Conference

Since joining the Telecommunications Risk Management Association (TRMA) in 1999, Equifax has consistently delivered presentations at the conferences, and contributed significant educational content relevant to its members. Similar to Equifax, the goal of TRMA is to help reduce fraud and uncollectibles across the industries it supports and we are excited to be a selected presenter [Read More…]