Enabling Strong Customer Engagement: A Critical Goal for Communications and Utilities Marketers

As the markets for communications and deregulated utilities get ever more competitive, marketers know that finding and hanging on to customers is getting tougher by the minute.  With the abundance of options and service plans on the market, as well as the myriad of promotions available to consumers, marketers need to focus on marketing to optimal [Read More…]

5 Steps to Win against Fraud for the Telecommunications, Pay TV and Utility industries

Winning against fraud in the Telecommunications, Pay TV and Utility industries requires striking a balance between optimal customer experiences and mitigating losses. Achieving this balance can be possible when these five steps are combined: tools, data and analytics, customer data, exchanges, and system flexibility. Let’s review more in-depth how these steps work together to help [Read More…]

Communications, Utilities and Digital Media Industry Conference Helps Attendees Improve their ROR (Return on Relationship)

The inaugural Communications, Utilities and Digital Media conference took place on May 1-2 in Chicago, Illinois and hosted credit risk, finance, collections, accounts receivables, and other professionals from some of the nation’s largest providers. The conference theme, “Return on Relationship (ROR),” explored how companies can improve customer loyalty and long term sustainability by optimizing customer [Read More…]

Equifax Receives Best-in-Class Award from Telecommunications Risk Management Association

The first place accolade showcases Equifax commitment and expertise in Risk, Fraud and Data Insights Equifax recently received the Telecommunications Risk Management Association’s (TRMA) Best-in-Class Business Affiliate Award for contributions to the organization during 2016. The award is given to a business affiliate that has shown the greatest commitment to the TRMA partnership and supporting its [Read More…]

Customer Experience Expert, Scott Deming, Delivers Keynote at the 2017 Communications, Utility and Digital Media Industry Conference

Sought-after keynote speaker, Scott Deming, will be presenting at the premiere Communications, Utility and Digital Media Industry Conference in Chicago on May 1, 2017. Scott will join Equifax to amplify the conference theme “Return on Relationship”. He brings over 30 years of customer experience know-how to educate conference attendees on how to maximize the value [Read More…]

Premiere Communications, Utility and Digital Media Industry Conference in Chicago

Equifax offers a wide range of solutions to help businesses make smarter faster decisions. To discuss critical challenges and solutions that help Communications, Utility and Digital Media companies, Equifax is pleased to announce the 2017 conference on May 1-2 in Chicago’s Magnificent Mile. Fraud prevention, identity authentication, credit risk and marketing leaders will gather to [Read More…]

Equifax is “Ready for Action” at the 2017 Spring TRMA Conference

Since joining the Telecommunications Risk Management Association (TRMA) in 1999, Equifax has consistently delivered presentations at the conferences, and contributed significant educational content relevant to its members. Similar to Equifax, the goal of TRMA is to help reduce fraud and uncollectibles across the industries it supports and we are excited to be a selected presenter [Read More…]

Are you Failing or Prevailing Against Fraud?

The growth of identity fraud shows few signs of slowing and technology has enabled easier access to consumer data that savvy fraudsters use to build synthetic IDs. These fake IDs are then used to acquire phone, cable, electricity and related services. Particularly in the communications and utilities industries, access to stolen identities is higher than [Read More…]

Equifax Participating in Premier Utilities Industry Credit and Collections Symposium

The Annual Utilities Credit and Collections Symposium — a premier event for utility industry credit and collections professionals — takes place in Sarasota, Florida, from February 28 to March 1. Once again, the Equifax team is delighted to be among an exclusive group of industry solution providers that will be participating. Alongside three energy providers, [Read More…]