Northeastern Utility Credit and Collection Conference Attendees Gain Clarity on Credit Bureau Reporting Requirements

The 2017 Northeastern Utility Credit and Collection (NEUCC) conference will be held at the Golden Nugget in Atlantic City, New Jersey, October 11-13. Each year professionals from utility service providers attend the event to network and gain useful information about advanced collection strategies, regulatory news and related topics. This year Equifax will be presenting “The Fundamentals [Read More…]

Baby Boomer Finances are Looking Fine for Communications Promotions: Income Up 15% in Five Years

For communications providers, marketing to consumers that have their finances in-check can help boost long-term ROI. Baby Boomers, born 1946-1964, fit that description fairly well with many Baby Boomer households having high total income, higher than average discretionary spending, and diminishing outstanding credit. Our latest infographic provides a look at how Boomer wallets have changed [Read More…]

Best Practices: 3 Secrets to High-Value Customer Acquisition

In the communications and digital media industry, acquiring customers isn’t necessarily the biggest challenge. It’s finding and keeping the high-value customers that becomes difficult — and getting them on board requires more than just offering the best pricing. It requires honing in on data, analytics, and insights that can help predict who your best customers [Read More…]

Discover New Ways to Mitigate Risk at the TRMA Conference for Telecommunications and Utilities

Telecommunications Risk Management Association (TRMA) Conference – September 19-20, 2017 Credit and risk professionals in the telecommunications, pay TV and utility industries convene twice a year at a collaborative conference for members of the Telecommunications Risk Management Association (TRMA). Similar to Equifax, the goal of the TRMA is to help reduce risk, fraud and uncollectibles. [Read More…]

Facial Matching Offers More Stepped-Up Identity Authentication

As fraudulent attempts increase during account openings and applicants grow less patient with invasive anti-fraud techniques, organizations must find a balance by using various combinations of tools based on the risk each scenario presents. Depending on results of early, frictionless assessments, an organization can use a risk-based platform to determine which additional fraud prevention technique [Read More…]

OTT Flaunts a Whopping 98% Ad Engagement

Advertising via OTT Platforms can be More Effective than Traditional TV Advertising When consumers can view the TV shows and movies they want, at the time they want, it’s no surprise that streaming digital video on desktop and mobile devices continues to rise. With over-the-top (OTT) viewing growing in popularity, it makes perfect sense that [Read More…]

Communications and Utility Service Providers Solve the Credit Conundrum at Annual NCTUE Conference in San Diego

It’s that time of year again—time for credit and risk professionals in the Telecommunications, Pay TV, Utility and Home Security industries to join their peers at the NCTUE® Annual Conference! This year’s event takes place at the US Grant Hotel in downtown San Diego, California, November 8 – 9. If you’ve never attended this intimate, open-forum [Read More…]

What Utility Service Providers Need to Know about Credit Bureau Reporting – Watch the webinar

The Fundamentals of Credit Bureau Reporting and What Utilities Need to Know – Clarifying the Requirements and Dispelling the Myths On August 10, 2017 the Monticello Consulting Group and Equifax hosted an educational webinar designed specifically for utility service providers. Equifax described the lifecycle of a utility account, its associated credit file and the corresponding reporting requirements. [Read More…]

When it Comes to Protecting Consumer Data, Be Progressive

As consumers become more accustomed to interacting with their service providers via mobile and online channels, security becomes a top concern for telecom, utility and pay TV companies. Moreover, personally identifiable information (PII) is often necessary to establish service, evaluate credit risk, and determine deposit requirements. With so much data at stake, taking progressive steps to protect your customers’ [Read More…]

Finding (and Keeping!) Your Best Customers: Three Reasons Why It’s Even Harder Than You Think

Who are your best customers, and how do you keep them engaged? Communications and digital media marketers struggle with this constantly. Consumers are breaking away from traditional media consumption, making marketers’ jobs even harder. According to Deloitte’s Digital Democracy Survey, almost half (49 percent) of U.S. consumers now subscribe to paid streaming video services — [Read More…]