Student Outcome Measurement – Finally, a 360-Degree View

We’re living in an era of accountability, and higher education institutions know this all too well when it comes to student outcome measurement. It has become increasingly important to use data to help measure the impact a higher education degree and certificate program can have on the career progression of graduates and the economy. Many [Read More…]

A Simple Way to Improve Quality in Talent Acquisition

Because of her unique experience in the talent acquisition market, we asked Madeline Laurano, co-founder of Aptitude Research Partners to discuss a few of the results from their latest talent acquisition survey and how organizations can help simplify identifying quality hires. A Simple Way to Improve Quality in Talent Acquisition Author: Madeline Laurano According to [Read More…]

How much is too much? Are you losing customers by asking too many questions?

We’ve all been there. We try to apply for something or access an account for the first time on our mobile device and get frustrated at the sheer quantity of information we are asked to enter. Not to mention how often we have to backspace because we fat-fingered something. And just when we think we’re [Read More…]

The Digital Customer Experience is Reliant upon Instilling a Sense of Security

Do customer expectations around the digital experience differ based on the type of request or transaction they are performing, such as basic banking, applying for a new account or loan, checking their balances? When posed this question during a recent webinar entitled The Impact of Digital Transformation on Customer Experience, Hrishi Talwar, VP of Digital [Read More…]

Credit Through the Ages: How Technology is Revolutionizing the Way We Assess Consumer Financial Behavior

  Today, we’re seeing exploding volumes of data and staggering advances in analytics and technology. Financial institutions now have limitless opportunities to assess and predict consumer financial behavior. They’re using technology to inform credit decisioning, acquisition and account management strategies. View Infographic Join Equifax  and Visual Capitalist  as we journey through time and explore the [Read More…]

Talent Acquisition: Stop saying “I think” and start saying “I know”

Recruiting is evolving, and employers are hard-pressed to beat out the competition for top talent.  In just a few days, hundreds of recruiting and talent acquisition professionals will gather in Nashville, TN at the upcoming 2018 RecruitCon Conference to talk shop about the tools and tactics they can use to help sharpen their talent acquisition [Read More…]

ETS Tax intelligence: Mitigation of Overpaid SUI Tax

Situation There are numerous ways that employers are at risk for overpaying state unemployment insurance (“SUI”) tax. This is especially true with employers that operate in multiple taxing jurisdictions and/or have employees performing services in more than one state or jurisdiction during a calendar year. Solution To avoid or mitigate overpaid unemployment taxes, an employer [Read More…]

White Paper: Worksite Enforcement Is Increasing; I-9 Compliance Is Essential

Worksite Enforcement is On the Rise Over the past year, the U.S. Department of Homeland Security has communicated that one of its top priorities is immigration enforcement. While border wall negotiations and legislative debates are likely to continue, there’s no doubt this renewed focus on immigration has immediate implications for human resources professionals through increased [Read More…]

Top Three Challenges for Customer Experience Transformation

A recent Forrester Research study[1] indicates that about 50% of customer experience (CX) professionals say that organizational structure, culture, and processes are key challenges for CX transformation. While 76% of executives say CX is a critical priority, they don’t necessarily put their money where their mouth is. In practice, many executives show a lack of [Read More…]

Credit through the Ages: Where it all Began

Exploding volumes of data and staggering advances in analytics and technology provide financial institutions with limitless opportunities to assess and predict consumer financial behavior. This insight is then used to inform credit decisioning, acquisition and account management strategies. But where did it all begin? Just where did the concept of credit get its start? View [Read More…]