A Simple Way to Improve Quality in Talent Acquisition

Because of her unique experience in the talent acquisition market, we asked Madeline Laurano, co-founder of Aptitude Research Partners to discuss a few of the results from their latest talent acquisition survey and how organizations can help simplify identifying quality hires. A Simple Way to Improve Quality in Talent Acquisition Author: Madeline Laurano According to [Read More…]

How much is too much? Are you losing customers by asking too many questions?

We’ve all been there. We try to apply for something or access an account for the first time on our mobile device and get frustrated at the sheer quantity of information we are asked to enter. Not to mention how often we have to backspace because we fat-fingered something. And just when we think we’re [Read More…]

The Digital Customer Experience is Reliant upon Instilling a Sense of Security

Do customer expectations around the digital experience differ based on the type of request or transaction they are performing, such as basic banking, applying for a new account or loan, checking their balances? When posed this question during a recent webinar entitled The Impact of Digital Transformation on Customer Experience, Hrishi Talwar, VP of Digital [Read More…]

Talent Acquisition: Stop saying “I think” and start saying “I know”

Recruiting is evolving, and employers are hard-pressed to beat out the competition for top talent.  In just a few days, hundreds of recruiting and talent acquisition professionals will gather in Nashville, TN at the upcoming 2018 RecruitCon Conference to talk shop about the tools and tactics they can use to help sharpen their talent acquisition [Read More…]

Top Three Challenges for Customer Experience Transformation

A recent Forrester Research study[1] indicates that about 50% of customer experience (CX) professionals say that organizational structure, culture, and processes are key challenges for CX transformation. While 76% of executives say CX is a critical priority, they don’t necessarily put their money where their mouth is. In practice, many executives show a lack of [Read More…]

Do Retail Store Closures Affect How Consumers Pay Their Private Label Credit Cards?

In our changing retail landscape, many stores are closing and retail chains head into bankruptcy. Consumers who owe money on their private label credit card may wonder what it means when their local store disappears or the retail chain liquidates. Some consumers could decide not to pay their debt, either thinking “why should I pay?” [Read More…]

A Simple Way to Identify Quality Hires and Avoid the Bad Hire

Webinar: A Simple Way to Identify Quality Hires and Avoid the Bad Hire In the quest to relieve the talent squeeze, it can be difficult to quickly identify quality hires. While time spent completing candidate screening– is necessary, especially when it comes to finding the right person for the job, talent acquisition professionals are also feeling [Read More…]

WEBINAR: WOTC Secrets Reveled – Tips for HR and Tax Pros

The Secrets to WOTC Success: Tips for HR and Tax Pros Register now to reserve your spot to this WOTC Webinar! Can’t attend? Register anyway to receive a recording link after the live event. Join us on May 9th at 12pm CT to uncover the secrets to WOTC success!  In this webinar, you’ll learn proven strategies [Read More…]

Retaining I-9s – How to Manage Hidden I-9 Risk, Tips and Technology from I-9 Experts

In our recent webinar, Better I-9 Compliance – How to Audit I-9s the Right Way, we polled employers to learn how they manage retaining I-9s for terminated employees. When we asked how, or if, they purge those historical I-9s a whopping 88% of respondents either do not have a process in place, utilize a manual [Read More…]

New Tax Cuts: Immediate Impact to Credit Expected?

As economists, we study the historical impacts of natural disasters, changes in government policy or actions by central banks so that we can make an educated ‘guess’ as to how the economy might respond to similar situations in the future. The new change in federal tax law is one such example. As part of our [Read More…]