Does It Feel Like The Same Old Sixteen?
HR Service Matters
By: Mike Smith
When my father-in-law was asked how things were going for him
he would often answer the “same old sixteen.” To
him things were the same and were not changing. Things
were actually changing for him, but it just seemed the same to him. All
things were giving the appearance of being exactly as before.
Recently, I attended the Workforce HR Tech Week virtual conference
and connected with several sessions. The
last session of the conference was of most interest to me because it highlighted the
results of Towers-Watson’s 2010 HR Service Delivery Survey. If you want to experience
this session or any other from the HR Tech Week program, you can follow the link below
to access the archived event. Please
note that you will need to register to gain access to any of the sessions.
I must admit I experienced the “same old sixteen” feeling as I
listened to the 2010 results. Of the
HR initiatives undertaken in the last 18 months 68% of the respondents indicated that
“Reengineered Key HR Processes” was where they invested their time. This
area tied for first place as respondents reflected on what they had been doing over
the last 18 months.
In my 25+ years of being engaged in HR service delivery, reengineering
the important HR processes always seems to be near or at the top of the list
and taking the most time. This same old
sixteen outcome is similar to the results of organizations wanting to move in recent
years to web-enabled self-service and now web 2.0 capabilities. I
believe that this protracted effect of HR technology investments is still driven by
top management’s real view of the value propositions presented. The
result; many organizations are never able to get it done. Being
successful means spending more time understanding the real value, really believing
in it and then communicating the passion. This
approach makes the difference in moving beyond the “same old sixteen.”
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