Idaho DOL and TALX Hold Meetings to Improve Unemployment Insurance Processes
The following joint press release was issued today by the Idaho Department of Labor
For Immediate Release:
Idaho Department of Labor and TALX Hold Joint Meetings to Improve Unemployment
St. Louis, May 25, 2010 – The Idaho Department of Labor and TALX
have announced a number of key initiatives resulting from joint meetings held in St.
Louis, May 24 and 25, 2010.
The meetings were in response to a letter from Mr. Roger Madsen, Director Idaho Department
of Labor, outlining concerns about the role of TALX in the unemployment insurance
“We were very pleased to meet with the executive team from TALX to review our relationship
as we work together to process the unemployment claims in the state of Idaho,” said
Mr. Madsen. The group identified a number of key action items to improve the system
Collaboration on training for Idaho employers on the state unemployment insurance
Modification of documents used by both TALX and the state in the unemployment claims
- Development of performance expectations subject to ongoing review and analysis; and
- Continuation of dialogue with a follow-up meeting scheduled for July in Idaho.
Madsen continued “The state of Idaho and TALX have made excellent progress toward
resolving outstanding concerns, and we have concluded that TALX has no reason or intent
to delay benefits to those eligible under Idaho Employment Security Law.”
“TALX would like to thank Mr. Madsen for contacting us regarding our relationship
with the state of Idaho and we were honored to host him and two of his colleagues,”
said Joyce Dear, Senior Vice President and General Manager, TALX.
Dear continued, “Our meetings underscored our commitment to a strong relationship
and will allow us to better achieve our common goals. We especially value Idaho’s
input as it has been recognized for excellence.”
The Idaho Department of Labor received the 2007 Pinnacle award from the US Department
of Labor which recognized the agency for outstanding performance in unemployment insurance
Both Madsen and Dear said, “A successful collaboration between Idaho’s Department
of Labor and TALX can serve as a model for partnerships with other state workforce
This weblog is sponsored by TALX.
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