Improving Business Processes With New Technology: Embracing Change and Rejecting Fear
Many companies rely on technology to perform, but the most successful companies often find innovative solutions to empower real change and growth. In order to provide better solutions for their customers, these companies strive to recognize opportunities from their strengths and weaknesses. They review operational processes to pinpoint areas of improvement and continually evaluate and even incorporate new technologies to facilitate that improvement and remain competitive.
Since new technology can be overwhelming it’s not always easy to embrace change, but the rewards can be great with close study, careful planning and open communication.
Close study and careful planning
Implementing new technology solutions to improve business processes takes time, but most importantly, it takes detailed analysis from all involved in the process – from buyers to sellers. This means proper coordination among all functions impacted by the business process you are looking to improve, which may be above and beyond what many companies are doing.
“In the early stages of solution development, everyone has big ideas, but then you need to drive down to the details, and how you do that is very important. When considering a new technology, companies need to establish their goals and explore with the seller how the technology can help them achieve those goals,” says Terry Burks, Commercial Services Product Specialist for Equifax.
Open communication channels
For many organizations, this level of planning and coordination may seem time-consuming or daunting. However, Burks notes that many businesses make the mistake of not maintaining close coordination and an open dialogue among stakeholders to ensure that expectations are met. Depending on the processes under review, you will want to consider the following:
- How is each department impacted by the process and potential solution?
- Are there other business divisions that should be contacted for input?
- Do teams in other geographies need to be consulted?
- At what point does IT need to weigh in?
Bringing together all parties that stand to benefit from the change enables a deeper level of communication, understanding and alignment. This collaboration will not only save companies from disappointments, but save money by avoiding costly and frustrating delays or outright failures. Often, when new technologies replace old ones, the replacement process needs to be coordinated carefully to mitigate loss. When it is, the results can be quite rewarding.
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