Workforce Risk: Time to Implement a Push Model
Government agencies are very focused on how to detect insider threats – before problems occur. Nextgov, a federal technology and […]
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Forrester Q&A: Measuring Customer Emotion
This is the last post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
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Forrester Q&A: Measuring Customer Emotion
This is the last post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
Forrester Q&A: Top Insights From Forrester’s CX Index
This is the fourth post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
Sample Letter 227 Added to IRS Website, Closes Loop in ESRP Inquiries
Recently, the IRS added a new page to their website – Understanding Your Letter 227 – offering new samples of […]
From the Hill: Effort to Halt ACA Penalties Unlikely to Pass
Background In a hearing on July 11, 2018, the U.S. House of Representatives Committee on Ways and Means approved H.R. […]
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ISM Conference: Vision and Value of Technology in the Field
The 2018 IT Solutions Management (ISM) Annual Conference in Seattle, held Sept. 16-19, was full of opportunities to learn, network […]
Workforce Risk: Time to Implement a Push Model
Government agencies are very focused on how to detect insider threats – before problems occur. Nextgov, a federal technology and […]
Forrester Q&A: Measuring Customer Emotion
This is the last post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
Forrester Q&A: Top Insights From Forrester’s CX Index
This is the fourth post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
Forrester Q&A: Getting My Organization to Act on CX Metrics
This is the third post in a 5-part series, Digital Customer Experience. We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
Forrester Q&A: Translating CX Improvements into Business Benefits/ROI
This is the second post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
The Impact of Digital Transformation on Customer Experience
This is the first post in a 5-part series, Digital Customer Experience Equifax asked recent webinar guest speaker, Maxie Schmidt-Subramanian, […]
How to Combat Threats from Within
Internal threats are a looming problem for both government and private organizations. That’s why government agencies joined Equifax, Carahsoft and […]
From the Hill: Effort to Halt ACA Penalties Unlikely to Pass
Background In a hearing on July 11, 2018, the U.S. House of Representatives Committee on Ways and Means approved H.R. […]
Tackling Program Integrity in Government Services
Government agencies face two key challenges: budgets under pressure and programs have to be streamlined to fight off fraud, waste, and […]
Sample Letter 227 Added to IRS Website, Closes Loop in ESRP Inquiries
Recently, the IRS added a new page to their website – Understanding Your Letter 227 – offering new samples of […]
You’ll Never Look at Graduate Outcomes Insights the Same Way Again
For years, there’s been a buzz about higher education institutions improving student outcomes. And today, institutions are more accountable than […]