Forrester Q&A: Measuring Customer Emotion
This is the last post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
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Forrester Q&A: Top Insights From Forrester’s CX Index
This is the fourth post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
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When It Comes to Digital Identity, the Sum is Greater than its Parts. Three Key Ingredients for Comprehensive Digital Identity.
Three Key Ingredients for Comprehensive Digital Identity Every day, consumers perform tasks using digital devices. Scheduling dinner with friends. Ordering […]
Tackling Program Integrity in Government Services
Government agencies face two key challenges: budgets under pressure and programs have to be streamlined to fight off fraud, waste, and […]
What is A Federated Digital Identity?
A federated identity is the result of linking a consumer’s digital identity and the attributes, which are stored across multiple, unrelated identity management systems. This digital […]
How to Combat Threats from Within
Internal threats are a looming problem for both government and private organizations. That’s why government agencies joined Equifax, Carahsoft and […]
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Forrester Q&A: Measuring Customer Emotion
This is the last post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
Forrester Q&A: Top Insights From Forrester’s CX Index
This is the fourth post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
Forrester Q&A: Getting My Organization to Act on CX Metrics
This is the third post in a 5-part series, Digital Customer Experience. We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
Forrester Q&A: Translating CX Improvements into Business Benefits/ROI
This is the second post in a 5-part series, Digital Customer Experience We asked Maxie Schmidt-Subramanian, PhD, Principal Analyst with Forrester […]
Why Synthetic ID Fraud Should Be On your Radar
Synthetic ID fraud is difficult to detect because it appears to be an actual consumer applying for an account. Instead, […]
How to Combat Threats from Within
Internal threats are a looming problem for both government and private organizations. That’s why government agencies joined Equifax, Carahsoft and […]
Signs Point to Income Verification as Key Fraud Mitigation Tool for the Canadian Mortgage Industry
Situation Home Capital Group, a Canadian holding company based in Toronto, cut ties with dozens of brokers for falsifying income […]
How Businesses Balance Convenience and Digital Security
First, the good news: digital commerce is living up to its promise. Consider these numbers: 52% of all e-commerce traffic […]
What is A Federated Digital Identity?
A federated identity is the result of linking a consumer’s digital identity and the attributes, which are stored across multiple, unrelated identity management systems. This digital […]
Digital Identity Packs a One-Two Punch (of Benefits) for Digital Consumers
While brick-and-mortar locations will never fully disappear, consumers continue to make their smartphones the channel of choice for shopping and […]
Synthetic ID Fraud: Understand It, So You Can Stop It
Communications, Energy, Digital Media Providers Face New Challenges Online and mobile-based platforms are changing how fraudsters operate. These faceless channels […]
Tackling Program Integrity in Government Services
Government agencies face two key challenges: budgets under pressure and programs have to be streamlined to fight off fraud, waste, and […]